![]() Customer service proceeded to give me 4 different confirmation numbers to try and none of them worked so at this time I am convinced they scammed me. ![]() So I tried talking to the hotel instead - their phone wasn’t working and the reservation number I got from hopper wasn’t working on their online reservation modifier. They suggested I book a different room for the stay and told them what I don’t want to happen is to have to check out mid-day and check back in, which is what would happen if I booked the same hotel different times. I tried to extend a stay with a hotel I booked and their customer service representative said that since my booking is non-refundable and non-changeable I couldn’t. I thought Hopper would be better, or at least fair. Now our family plans which I had been saving every dollar to see a niece my kids and wife had never met, is fried in a single apps inability to recognize the human side of navigating traveling in these crazy days! So bummed. Stay away from Hopper! Google Flights is a better, more honest option without the unfair handcuffs. I really hope they can reconcile this, otherwise it’s an indictment of the suggestion they are looking out for their customers. I tried to reach out to customer service, but they said they’d get back to me in 24 hrs. So now I’m paying $700 more for four tickets, because Hopper obligated me to commit to another flight when I was only trying to explore my options for my family. I was now frozen in to a new flight which I was only trying to understand how much more it would cost. I was given the option to look for other flights, all of which were massively inconvenient and more expensive, but I selected one to see what the total would be with the deposit I had already committed, and in doing so, they removed my option to get a refund on my price freeze deposit. The price had increased more than $400 per ticket (I was purchasing 4 for my family.) Good thing I had a price freeze, right? Nope! Hopper wouldn’t allow me to book that flight any longer. I paid for the Price Freeze, got the confirmation, came back 9 days later to book and saw the airline had moved my flight time by 2.5 hours. They literally offered no way to contact them again, no further assistance, and I have still not heard back from my customer service request. This is certainly not the support experience we aim for and we hope that we are able to resolve your request as quickly and efficiently as possible." We're really sorry to hear that you had a difficult time getting in touch with our support team and we appreciate you bringing this to our attention. Update: Hopper replied to my review and said "Thanks for your feedback. As of right now, Hopper has stolen $122 dollars from me and they give their customers no way to contact them directly. I don’t want other people to have to go through this as well. Through the app they say not to submit multiple customer service request forms due to it taking longer for them to respond. It has been weeks and I have not heard back from Hopper. I have not been able to contact Hopper since they do not have a customer service number nor do they respond to their customer service request forms through the app. Hopper did not inform me of this schedule change so to spirit it looked like I had missed my flight eventually I got my money refunded back from spirit but since I purchased through Hopper the money was refunded to hopper instead of me. The flight had been rescheduled for two days prior to the original date. Until recently I had booked a flight with spirit through Hopper. So I had been using hopper for a year without a problem. Need help using Hopper? Try their Help Center now! NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Hopper The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). ![]() Discover which options are the fastest to get your customer service issues resolved. You can try any of the methods below to contact Hopper: Flights, Hotels & Cars. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Listed below are our top recommendations on how to get in contact with Hopper: Flights, Hotels & Cars. Hopper: Flights, Hotels & Cars Contact Information
0 Comments
Leave a Reply. |